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The “Coming” Technician Shortage in the Automotive Industry

The “Coming” Technician Shortage in the Automotive Industry

Technician Shortage, Recruiting TechniciansCenter for Performance ImprovementFebruary 27, 2019Technician Shortage, Auto Technician Shortage, Robert E. Sage, Technicians, Retaining Auto Technicians

How to Treat Female Customers Right – Advice from a Female Master Tech

How to Treat Female Customers Right – Advice from a Female Master Tech

Female Customers, Selling to WomenCenter for Performance ImprovementFebruary 24, 2019How to treat female customers, How to treat female automotive customers, Female Auto Repair Customers, How to treat women customers

The ‘Bait and Switch’ Kills the Sale

The ‘Bait and Switch’ Kills the Sale

Bait and switch, Dealer online advertising, 30-3Center for Performance ImprovementFebruary 24, 2019dealership advertising, auto dealer advertising, deceptive advertising practices, car dealer bait and switch, auto dealer tactics, dealership online listings

Nominees Wanted: Top Women at Retail Automotive Dealerships

Nominees Wanted: Top Women at Retail Automotive Dealerships

Women in Automotive, Top Women at DealershipsCenter for Performance ImprovementFebruary 21, 2019top women in dealerships, women in automotive, retail automotive women

Mike Jackson - He Transformed AutoNation into an Industry Colossus

Mike Jackson - He Transformed AutoNation into an Industry Colossus

Mike Jackson, AutoNation, AutomotiveCenter for Performance ImprovementFebruary 17, 2019Automotive Success Stories, retail communication, retail dealership ideas

Develop a Dog-Friendly Dealership Environment

Develop a Dog-Friendly Dealership Environment

Pet Friendly Environment, 30-1Center for Performance ImprovementFebruary 11, 2019Pet Friendly Dealership, Nissan Rogue Dog, Dog friendly dealership, dog friendly environment, pet treats in dealership

Garry House is a Power House in the Automotive Industry!

Garry House is a Power House in the Automotive Industry!

Garry House, Dealership MentoringCenter for Performance ImprovementFebruary 9, 2019Garry House, Garry House and Associates, Selective Innovation

Do Customers Take Notice If You Are Confident?

Do Customers Take Notice If You Are Confident?

Self Image, Positive AttitudeCenter for Performance ImprovementFebruary 7, 2019dealership dress code, dealership dress for success, dealership morning routine, self confidence, dealership self improvement

Tom Brady vs. The Service Manager

Tom Brady vs. The Service Manager

Tom Brady, Service ManagerCenter for Performance ImprovementFebruary 1, 2019Tom Brady, Service Manager

"Cost" and "BDC" are two words that do not go together

"Cost" and "BDC" are two words that do not go together

BDCCenter for Performance ImprovementJanuary 29, 2019BDC Show Rate, BDC, Dealership Show Rate, Business Development Center

The Research-Obsessed Consumer in Automotive

The Research-Obsessed Consumer in Automotive

Customer Experience, automotive researchCenter for Performance ImprovementJanuary 25, 2019automotive research, dealership research, research obsessed customer, CX, Customer Experience, content marketing

Say "Thank You" to Each and Every Customer

Say "Thank You" to Each and Every Customer

Saying Thank You, Customer Loyalty, 30-3Center for Performance ImprovementJanuary 12, 2019customer retention, customer satisfaction, gratitude, dealership gratitude, Autotrader, Auto trader Car Maintenance and Repair Study

Creating Your "Evidence Manual"

Creating Your "Evidence Manual"

automotive, 30-1Center for Performance ImprovementJanuary 11, 2019evidence manual, retail sales training

The New World of F&I - Phase Five - It Goes Beyond the Delivery

The New World of F&I - Phase Five - It Goes Beyond the Delivery

Financial Services, new vehicle deliveryCenter for Performance ImprovementJanuary 10, 2019JD Power SSI, F&I Advisor Training, F&I Manager Training, customer follow-up

The 8 Competencies of Relationship Selling

The 8 Competencies of Relationship Selling

automotive, Jim Cathcart, 30-1Center for Performance ImprovementDecember 15, 2018Relationship Selling, automotive dealership training, automotive dealership training process, Plano Automotive Dealer Sales Training, body language, business process, dealer principal, Dealership Sales Process Training, Dealership Sales Training, dealer fixed operations, Fixed Operations Training Los Angeles California, retail communication, retail dealership best pratices, retail dealership newsletter

Who Will Be the Success Story for the 2019 J.D. Power CSI Study?

Who Will Be the Success Story for the 2019 J.D. Power CSI Study?

JD Power 2019 CSI Survey, CSI RankingsCenter for Performance ImprovementDecember 14, 2018JD Power Customer Satisfaction Survey, Buick JD Power CSI Survey, CSI Scores, Customer satisfaction is a top priority, dealer csi process, dealer csi training, dealer csi process improvement

The New World of F&I - Phase Four – Face to Face with the Customer

The New World of F&I - Phase Four – Face to Face with the Customer

Financial Services, TransparencyCenter for Performance ImprovementDecember 13, 2018Dealership CX, Dealership Customer Experience, F&I Transparancy, Dealer Financial Services, Dealer F&I Process, Dealer F&I Training Overview

How Hybrid Vehicles Work: An Easy Guide for your Service Team

How Hybrid Vehicles Work: An Easy Guide for your Service Team

Hybrid Vehicles, How Hybrids WorkCenter for Performance ImprovementDecember 13, 2018Hybrid Vehicles, How Hybrids Work, How Hybrid Vehicles Work, Hybrid Electric Vehicles, Types of hybrid cars

Lessons from the Geese

Lessons from the Geese

Your Technician Shortage Is Not a Good Excuse

Your Technician Shortage Is Not a Good Excuse

Technician Shortage, Technician AppreciationCenter for Performance ImprovementDecember 8, 2018Fixed Ops, Auto Technician Shortage, auto tech appreciation, Service Department