Say "Thank You" to Each and Every Customer Saying Thank You, Customer Loyalty, 30-3Center for Performance ImprovementJanuary 12, 2019customer retention, customer satisfaction, gratitude, dealership gratitude, Autotrader, Auto trader Car Maintenance and Repair Study
Changing a Dealership’s Culture To One That Focuses on the Customer Isn’t Easy (But it’s Necessary) Customer Loyalty, 30-2Center for Performance ImprovementOctober 10, 2018customer loyalty, Forbes, Customer Centered Culture, repeat business
