Show Your Customers Some Love .. the Corporate Love Valentines Day, 30-2Center for Performance ImprovementFebruary 14, 2023customer satisfaction, Valentines Day, Valentines Day dealership, customer appreciation dealership, car wash voucher dealership, give each customer a valentine, Valentines Day sales ideas, Automotive Valentines Day, Shep Hyken
Earn Loyalty with a Sales to Service Handoff Loyalty, Sales to Service Handoff, 30-3Center for Performance ImprovementJune 11, 2022customer satisfaction, Service Handoff, Service Department Introduction, Customer-first Mentality, Saving customers money, Customer First, Customers for Life
Service Advisor Training: Speed Up the Service but Slow Down the Sale Service Advisor Training, Selling SkillsCenter for Performance ImprovementApril 23, 2022Service Writer Training, Selling Skills, customer satisfaction, CSI Survey, Customer Engagement, Service Walk-around, Service Department Training
How Idea Adoption Works automotive, Seth GodinCenter for Performance ImprovementMay 23, 2020Seth Godin, accountability, sales process, retail training, retail dealership newsletter, SSI, improve CSI scores, CSI, customer satisfaction, communication skills, sales manager, General Manager training, applenews, apple news, #AppleNews
How Do You Become a People Expert? Automotive, Indirect lending, 30-2Center for Performance ImprovementMay 3, 2019personality profiling, customer satisfaction, sales training
Leaving Out the Multipoint Inspection? You’re Missing a Huge Opportunity Multi Point Inspection, Service Report CardCenter for Performance ImprovementApril 13, 2019Service Report Card, Multi Point Inspection, Service MPI report, customer satisfaction, service advisor training, RO sales, Repair Order Sales, Customer Trust
Say "Thank You" to Each and Every Customer Saying Thank You, Customer Loyalty, 30-3Center for Performance ImprovementJanuary 12, 2019customer retention, customer satisfaction, gratitude, dealership gratitude, Autotrader, Auto trader Car Maintenance and Repair Study
The New World of F&I - Adapt the F&I Advisor’s Role in the Changing Retail Climate Changing Role of F&I, Dealer financial services, F&I AdvisorCenter for Performance ImprovementNovember 2, 2018dealership F&I, F&I Training, online F&I, Dealership Finance Training, introduce F&I early, F&I Sales Process, AutoTrader Car Buyer of the Future, F&I Advisor, Automotive Innovation, Dealership Innovation, Auto Finance Manager training, customer satisfaction, dealer financial services advisor, early F&I introduction, JD Power
Are Salespeople Actually Actors? Should They Use a Script? automotive, Indirect lendingCenter for Performance ImprovementOctober 13, 2018OEM training, OEM, auto sales, automotive sales training, attitude, action plan, daily training, fact finding, sales meetings, SSI, success, self improvement, greeting, customer service, customer greetings, training ideas, motivation, telephone training, service process, sales skills, salespeople, salesperson, sales manager, sales process, sales training, sales satisfaction, sales mastery, sales content, professional appearance, personal growth, customer satisfaction, customer retention, prospecting, overcoming objections
The Power of First Impressions automotive, healthcare, Indirect lending, 30-1Center for Performance ImprovementOctober 11, 2018SSI, CSI, salespeople, attitude, action plan, auto sales, automotive sales training, management, daily training, sales meetings, sales mastery, self improvement, success, service process, sales skills, sales content, sales satisfaction, service advisor, service manager, coaching, customer service, customer retention, customer greetings, customer satisfaction, dealership, dealer principal, identify needs, handling objections, sales manager, sales training, salesperson, sales process, business process, personal growth, tips, prospecting, tools, needs analysis, buyers, training ideas, motivation, work habits, professional growth, employee retention, overcoming objections, JD Power, telephone training, OEM, OEM training, performance improvement, inspirational, listening skills, write up, retail training, retailers, greeting, planning, organizational skills
Could the Service Tour Be Done Best by the F&I Advisor? Service Tour, Service WalkCenter for Performance ImprovementJune 14, 2018Finance Manager, Service Department Tour, customer satisfaction, new car delivery, financial services, F&I Manager Training
What If I Train Them – and They Leave? automotive, Indirect lendingCenter for Performance ImprovementMay 31, 2018SSI, CSI, JD Power, training ideas, tools, telephone training, Toyota Motor Sales, Detroit, automotive sales training, attitude, retail training, motorcycle training, action plan, work habits, write up, networking, personal growth, professional growth, management, leadership, motivation, employee retention, OEM, OEM training, organizational skills, goals, goal setting, retailers, presentation, greeting, professional appearance, performance improvement, service manager, service process, service advisor, overcoming objections, dealer principal, dealership, self improvement, negotiations, sales mastery, BMW, follow up, accountability, auto sales, sales satisfaction, sales manager, sales skills, sales meetings, salesperson, sales content, sales training, fact finding, salespeople, Nashville, Plano Texas, sales process, handling objections, trial closes, success, inspirational, customer service, customer satisfaction, tips, customer greetings, Nissan, business process, customer retention, listening skills, closing, needs analysis, daily training, indirect lending, Internet training, prospecting, demonstration, Ford, identify needs, coaching, planning, Alan Mulally, Ford Motor Company
Automotive Dealership Training: 21 Days to Success automotive, healthcare, Indirect lending, 30-2Center for Performance ImprovementApril 17, 2018action plan, attitude, auto sales, automotive sales training, service process, management, daily training, fact finding, sales meetings, salespeople, sales satisfaction, sales process, sales manager, sales mastery, sales training, sales skills, dealer principal, coaching, planning, goals, goal setting, dealership, training ideas, retail training, organizational skills, motivation, OEM training, inspirational, salesperson, sales content, personal growth, work habits, OEM, employee retention, needs analysis, service manager, networking, performance improvement, service advisor, self improvement, telephone training, identify needs, follow up, professional growth, customer satisfaction, professional appearance, SSI, CSI, listening skills, business process, customer service, tips, prospecting, retailers, JD Power, customer retention, BDC, indirect lending, To Do List
Big Thinking Precedes Great Achievement automotive, Indirect lendingCenter for Performance ImprovementMarch 28, 2018automotive sales training, Toyota Motor Sales, Plano Texas, attitude, accountability, sales training, handling objections, sales satisfaction, BMW, business process, BDC, Dearborn, work habits, customer satisfaction, CSI, coaching, customer service, customer greetings, success, overcoming objections, dealership, daily training, JD Power, identify needs, employee retention, OEM training, dealer principal, OEM, Detroit, service manager, follow up, Ford Motor Company, self improvement, professional growth, professional appearance, SSI, sales meetings, sales manager, service process, service advisor, sales skills, retail training, prospecting, retailers, training ideas, presentation, personal growth, performance improvement, organizational skills, sales process, salespeople, customer retention, Nashville
Car Rentals Step Up Every Aspect of the Dealership car rentals, dealership car rentalCenter for Performance ImprovementMarch 23, 2018customer satisfaction, car rentals, dealership rental, dealer loaner car, dealer loaner cars, auto rental best practices, Enterprise Rental, aging inventory
Who Do You See in the Mirror? automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 7, 2018body language, communication skills, retail communication, selling cars, selling to others, CSI, SSI, customer satisfaction, customer retention, customer greetings, self improvement, automotive sales training, fixed operations training, service and parts training, salesperson, sales process, service advisor training, service manager training, General Manager training, dealer fixed operations, improve CSI scores, retail dealership best pratices, retail dealership training, retail dealership newsletter, retail dealership ideas, OEM fixed operations training, OEM coaching, OEM training, OEM, auto sales, accountability, daily training, sales satisfaction
Listening to Your Team is Critical to Success automotive, healthcare, Indirect lending, 30-2Center for Performance ImprovementFebruary 6, 2018listening skills, automotive sales training, auto sales, SSI, CSI, coaching, sales meetings, salespeople, sales manager, sales mastery, sales training, sales skills, salesperson, sales process, sales satisfaction, sales content, customer service, customer greetings, customer retention, customer satisfaction, OEM, OEM training, service process, employee retention, prospecting, follow up, self improvement
"One of Our Hallmarks is That All Our Employees Are Trained to be Your Guide" automotive, healthcare, 30-2Center for Performance ImprovementFebruary 1, 2018action plan, attitude, auto sales, automotive sales training, sales meetings, salespeople, handling objections, sales satisfaction, sales process, sales manager, sales content, sales mastery, sales training, salesperson, daily training, dealer principal, coaching, training ideas, sales skills, fact finding, goals, planning, organizational skills, management, dealership, retailers, OEM training, needs analysis, personal growth, motivation, employee retention, service process, self improvement, retail training, demonstration, service advisor, OEM, networking, greeting, service manager, performance improvement, buyers, success, business process, customer service, customer retention, customer greetings, customer satisfaction
Are Your Customers Prescribed a Solution Prior to the Problem Being Diagnosed? automotive, healthcareCenter for Performance ImprovementDecember 16, 2017OEM training, OEM fixed operations training, dealer principal, dealer fixed operations, retail dealership training, retail dealership newsletter, automotive sales training, accountability, auto sales, sales manager, body language, business process, handling objections, customer satisfaction, needs analysis, identify needs, Prescription Before Diagnosis is Malpractice, training ideas, telephone training, retail dealership ideas, retail dealership best pratices, professional appearance, retail training, retail communication, OEM, employee retention, selling cars, selling to others, leadership, work habits, JD Power, SSI, Sales Satisfaction Score, CSI, improve CSI scores, overcoming objections, Customer Satisfaction Scores
The Problem With “No Problem” automotive, Indirect lendingCenter for Performance ImprovementDecember 6, 2017CSI, SSI, customer satisfaction, customer service, coaching, customer greetings, closing, customer retention, action plan, accountability, fact finding, overcoming objections, service advisor, service manager, service process, motorcycle training, trial closes, sales content, success, BDC, indirect lending, prospecting, sales process, performance improvement, Ford Motor Company, dealer principal, business process, sales satisfaction, handling objections, professional appearance, automotive sales training, Alan Mulally, auto sales, sales skills, attitude, management, sales training, salespeople, sales mastery, Nashville, daily training, sales meetings, sales manager, salesperson, Dearborn, goals, dealership, Plano Texas, training ideas, goal setting, retail training, BMW, work habits, Ford, self improvement, professional growth, identify needs, greeting, organizational skills, listening skills, networking, OEM training, Internet training, personal growth, telephone training, inspirational, motivation, retailers, write up, negotiations, presentation, demonstration, needs analysis, employee retention, JD Power