The Importance of a Service Walk-Around (WITH Your Customer) automotive, OEM coaching, 30-2Center for Performance ImprovementJuly 19, 2019OEM fixed operations training, fixed operations training, dealer fixed operations, retail dealership best pratices, retail dealership newsletter, improve CSI scores, CSI, Customer Satisfaction Scores, retail dealership ideas, dealer principal
The 8 Competencies of Relationship Selling automotive, Jim Cathcart, 30-1Center for Performance ImprovementDecember 15, 2018Relationship Selling, automotive dealership training, automotive dealership training process, Plano Automotive Dealer Sales Training, body language, business process, dealer principal, Dealership Sales Process Training, Dealership Sales Training, dealer fixed operations, Fixed Operations Training Los Angeles California, retail communication, retail dealership best pratices, retail dealership newsletter
Fixed Operations and Training: Key to Growth automotive, OEM coachingCenter for Performance ImprovementSeptember 4, 2018fixed operations training, OEM fixed operations training, OEM training, automotive sales training, dealer fixed operations, retail dealership best pratices, retail dealership newsletter, retail dealership best practices, dealership fixed operations training, automotive dealership training, Detroit, Plano Texas, fixed operations training Plano Texas, Fixed Operations Training Detroit Michigan, Fixed Operations Training Los Angeles California, dealer principal, service manager training, service advisor, dealership service advisor training, service advisor training, service and parts training
Manager or Leader: Which Are You? automotive, Indirect lendingCenter for Performance ImprovementMay 5, 2018leadership, automotive sales training, OEM training, OEM fixed operations training, CSI, improve CSI scores, self improvement, SSI, Sales Satisfaction Score, sales meetings, sales manager, service manager training, fixed operations training, dealer fixed operations, dealer principal, retail dealership best pratices, retail dealership newsletter, retail dealership training, training ideas, retail dealership ideas, retail communication, performance improvement, OEM coaching, retail training, OEM
Who Do You See in the Mirror? automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 7, 2018body language, communication skills, retail communication, selling cars, selling to others, CSI, SSI, customer satisfaction, customer retention, customer greetings, self improvement, automotive sales training, fixed operations training, service and parts training, salesperson, sales process, service advisor training, service manager training, General Manager training, dealer fixed operations, improve CSI scores, retail dealership best pratices, retail dealership training, retail dealership newsletter, retail dealership ideas, OEM fixed operations training, OEM coaching, OEM training, OEM, auto sales, accountability, daily training, sales satisfaction
Are Your Customers Prescribed a Solution Prior to the Problem Being Diagnosed? automotive, healthcareCenter for Performance ImprovementDecember 16, 2017OEM training, OEM fixed operations training, dealer principal, dealer fixed operations, retail dealership training, retail dealership newsletter, automotive sales training, accountability, auto sales, sales manager, body language, business process, handling objections, customer satisfaction, needs analysis, identify needs, Prescription Before Diagnosis is Malpractice, training ideas, telephone training, retail dealership ideas, retail dealership best pratices, professional appearance, retail training, retail communication, OEM, employee retention, selling cars, selling to others, leadership, work habits, JD Power, SSI, Sales Satisfaction Score, CSI, improve CSI scores, overcoming objections, Customer Satisfaction Scores
“He's JUSTA Stroker Who Will Waste My Valuable Time” automotive, Indirect lendingCenter for Performance ImprovementMay 2, 2017OEM coaching, OEM training, OEM fixed operations training, automotive sales training, handling objections, CSI, improve CSI scores, self improvement, performance improvement, overcoming objections, excuses, Sales Satisfaction Score, sales meetings, selling to others, sales satisfaction, retail dealership ideas, retail dealership newsletter, retail dealership best pratices, retail dealership training, professional growth, retail communication, retail training, employee retention, training ideas, trial closes, attitude, service process, service manager, OEM, dealer fixed operations, needs analysis, service manager training, work habits, JD Power, listening skills, communication skills, sales manager, salesperson, selling cars, daily training, dealer principal, General Manager training, organizational skills, telephone training, Nashville, leadership, motorcycle training, Toyota Motor Sales, action plan, professional appearance, dealership, service and parts training, service advisor training