The New World of F&I - Phase Three - A Smooth F&I Office Transition F&I handoff, Customer ExperienceCenter for Performance ImprovementDecember 6, 2018JD Power Finance Study, dealership needs assessment, building value in F&I, customer engagement, F&I Training
Selling Accessories Isn’t Just for Parts Departments Selling Accessories, Auto AccessoriesCenter for Performance ImprovementDecember 3, 2018dealership accessories
What Dealers Can Do in a Diminishing Passenger Car Market New car sales, Passenger carsCenter for Performance ImprovementNovember 28, 2018used car sales, new car sales, passenger car sales, customer engagement, customer loyalty
Increase Organic Leads in One Simple Step Dealership content, Dealer Online Leads, convert dealership leadsCenter for Performance ImprovementNovember 20, 2018dealership organic leads, dealership content, automotive content, Dealership Google Trends, Dealership Google Searach, improving dealership leads
Case Study: Galpin Ford's Mission and Core Values Galpin Ford, automotiveCenter for Performance ImprovementNovember 19, 2018Automotive Dealership Training, automotive sales training, OEM fixed operations training, Galpin Mission and Core Values
LUCK = Labor Under Correct Knowledge Interpersonnel Skills, LUCK, 30-2Center for Performance ImprovementNovember 18, 2018LUCK, Labor Under Correct Knowledge, Business Luck, Interpersonnel Skills, University of Stanford, Top Performers, Gaining Correct Knowledge, CPI Inner Circle Newsletter
An Interview with Ask Patty’s Jody DeVere AskPatty, Women in Automotive, 30-2Center for Performance ImprovementNovember 17, 2018AskPatty Certified, Women Dealerships, Automotive Women, GM Womens Retail Network
The New World of F&I – Phase Two - Prep the Deal with What’s Best for the Customer F&I Training, Financing, Lender RelationshipsCenter for Performance ImprovementNovember 15, 2018Deal Prep, Lender, Training, F&I Training, Dealership F&I Training, Dealer Finance Manager Training, early F&I introduction, Early F&I Intervention
Integrity-based Selling helps you Sleep Like a Baby Automotive, Indirect lendingCenter for Performance ImprovementNovember 12, 2018Auto Finance, auto finance training, F&I, sales process
7 Secrets of a GREAT Sales Meeting automotive, sales training, 30-1Center for Performance ImprovementNovember 9, 2018retail sales training, Dealership Sales Training, Dealership Sales Process Training, retail dealership ideas, SSI, improve SSI Scores, performance improvement, sales content, sales meetings
The New World of F&I – Selling with Integrity Transparency, IntegrityCenter for Performance ImprovementNovember 9, 2018F&I Experience, Customer Experience, F&I, F&I Training, Integrity, F&I product value, dealer financial services advisor, JD Power, JD Power survey
Are Consumers Ready for a Completely Out-of-Dealership Experience? Automotive, Online Shopping, 30-1Center for Performance ImprovementNovember 8, 2018Amazon, CNBC, Automotive Sales Training, online car buying, online car shopping
Fit Seasonal Service Packages Into Your Service Drive Write-up Process Seasonal Service Packages, Fixed OpsCenter for Performance ImprovementNovember 2, 2018seasonal service packages, fixed operations, dealership fixed ops, service department, selling seasonal service packages
The New World of F&I - Adapt the F&I Advisor’s Role in the Changing Retail Climate Changing Role of F&I, Dealer financial services, F&I AdvisorCenter for Performance ImprovementNovember 2, 2018dealership F&I, F&I Training, online F&I, Dealership Finance Training, introduce F&I early, F&I Sales Process, AutoTrader Car Buyer of the Future, F&I Advisor, Automotive Innovation, Dealership Innovation, Auto Finance Manager training, customer satisfaction, dealer financial services advisor, early F&I introduction, JD Power
How Do You Establish a "Shadowing Process" at Your Dealership? Shadowing and Mentoring, Leadership, 30-2Center for Performance ImprovementOctober 30, 2018Shadowing and Mentoring, Leadership, Mentoring tools for dealerships, auto dealership mentoring and shadowing, Dealership training and mentoring
Reduce Defection Rates When F&I Sets the First Service Appointment First Service Appointment, Sales to Service HandoffCenter for Performance ImprovementOctober 25, 2018First Service Appointment, Sales to Service Handoff, Set first service appointment, F&I Manager, F&I Advisor
Can Dealerships Capitalize on Starbucks Mentality? automotive, fixed operations, 30-1Center for Performance ImprovementOctober 25, 2018Starbucks, fixed operations training, service process
F&I is Under Assault - Winning With Menu Selling Workshop hosted by Rebecca Chernek: DECEMBER 4, 5 & 6, 2018 - ATLANTA, GA Rebecca Chernek, F&I WorkshopCenter for Performance ImprovementOctober 25, 2018Rebecca Chernek, F&I Workshop, F&I Manager Training
Are Salespeople Actually Actors? Should They Use a Script? automotive, Indirect lendingCenter for Performance ImprovementOctober 13, 2018OEM training, OEM, auto sales, automotive sales training, attitude, action plan, daily training, fact finding, sales meetings, SSI, success, self improvement, greeting, customer service, customer greetings, training ideas, motivation, telephone training, service process, sales skills, salespeople, salesperson, sales manager, sales process, sales training, sales satisfaction, sales mastery, sales content, professional appearance, personal growth, customer satisfaction, customer retention, prospecting, overcoming objections
Dealerships Shouldn't Ignore Negative Online Reviews negative online reviews, digital marketingCenter for Performance ImprovementOctober 12, 2018dealership reviews, auto dealership negative online reviews, automotive negative reviews, delete negative reviews, eThug, don't ignore negative online reviews, dealing with online customer reviews