The 8 Competencies of Relationship Selling automotive, Jim Cathcart, 30-1Center for Performance ImprovementDecember 15, 2018Relationship Selling, automotive dealership training, automotive dealership training process, Plano Automotive Dealer Sales Training, body language, business process, dealer principal, Dealership Sales Process Training, Dealership Sales Training, dealer fixed operations, Fixed Operations Training Los Angeles California, retail communication, retail dealership best pratices, retail dealership newsletter
Who Do You See in the Mirror? automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 7, 2018body language, communication skills, retail communication, selling cars, selling to others, CSI, SSI, customer satisfaction, customer retention, customer greetings, self improvement, automotive sales training, fixed operations training, service and parts training, salesperson, sales process, service advisor training, service manager training, General Manager training, dealer fixed operations, improve CSI scores, retail dealership best pratices, retail dealership training, retail dealership newsletter, retail dealership ideas, OEM fixed operations training, OEM coaching, OEM training, OEM, auto sales, accountability, daily training, sales satisfaction
The Writing on the Wall Automotive, 30-1Center for Performance ImprovementJanuary 5, 2018body language, Modern Sales Process, Dealership Sales Training, Automotive Sales Training, Guest Log, Closing Ratio
Are Your Customers Prescribed a Solution Prior to the Problem Being Diagnosed? automotive, healthcareCenter for Performance ImprovementDecember 16, 2017OEM training, OEM fixed operations training, dealer principal, dealer fixed operations, retail dealership training, retail dealership newsletter, automotive sales training, accountability, auto sales, sales manager, body language, business process, handling objections, customer satisfaction, needs analysis, identify needs, Prescription Before Diagnosis is Malpractice, training ideas, telephone training, retail dealership ideas, retail dealership best pratices, professional appearance, retail training, retail communication, OEM, employee retention, selling cars, selling to others, leadership, work habits, JD Power, SSI, Sales Satisfaction Score, CSI, improve CSI scores, overcoming objections, Customer Satisfaction Scores