How Do You Become a People Expert? Automotive, Indirect lending, 30-2Center for Performance ImprovementMay 3, 2019personality profiling, customer satisfaction, sales training
Lessons from the Geese automotive, Indirect lendingCenter for Performance ImprovementDecember 11, 2018lessons from the geese, power of encouragement, sales process, automotive sales training, CSI, improve CSI scores, professional growth, Sales Satisfaction Score, JD Power, service manager training, service advisor training, OEM training, OEM fixed operations training, OEM, OEM coaching, dealer principal, retail dealership best pratices, retail dealership newsletter, retail dealership ideas, retail dealership training
Integrity-based Selling helps you Sleep Like a Baby Automotive, Indirect lendingCenter for Performance ImprovementNovember 12, 2018Auto Finance, auto finance training, F&I, sales process
Are Salespeople Actually Actors? Should They Use a Script? automotive, Indirect lendingCenter for Performance ImprovementOctober 13, 2018OEM training, OEM, auto sales, automotive sales training, attitude, action plan, daily training, fact finding, sales meetings, SSI, success, self improvement, greeting, customer service, customer greetings, training ideas, motivation, telephone training, service process, sales skills, salespeople, salesperson, sales manager, sales process, sales training, sales satisfaction, sales mastery, sales content, professional appearance, personal growth, customer satisfaction, customer retention, prospecting, overcoming objections
The Power of First Impressions automotive, healthcare, Indirect lending, 30-1Center for Performance ImprovementOctober 11, 2018SSI, CSI, salespeople, attitude, action plan, auto sales, automotive sales training, management, daily training, sales meetings, sales mastery, self improvement, success, service process, sales skills, sales content, sales satisfaction, service advisor, service manager, coaching, customer service, customer retention, customer greetings, customer satisfaction, dealership, dealer principal, identify needs, handling objections, sales manager, sales training, salesperson, sales process, business process, personal growth, tips, prospecting, tools, needs analysis, buyers, training ideas, motivation, work habits, professional growth, employee retention, overcoming objections, JD Power, telephone training, OEM, OEM training, performance improvement, inspirational, listening skills, write up, retail training, retailers, greeting, planning, organizational skills
Lender Workshops: “Understanding Dealership Operations” automotive, Indirect lendingCenter for Performance ImprovementSeptember 18, 2018auto finance training, credit union training, understanding dealership operations, field team training, credit analyst training workshops
What If I Train Them – and They Leave? automotive, Indirect lendingCenter for Performance ImprovementMay 31, 2018SSI, CSI, JD Power, training ideas, tools, telephone training, Toyota Motor Sales, Detroit, automotive sales training, attitude, retail training, motorcycle training, action plan, work habits, write up, networking, personal growth, professional growth, management, leadership, motivation, employee retention, OEM, OEM training, organizational skills, goals, goal setting, retailers, presentation, greeting, professional appearance, performance improvement, service manager, service process, service advisor, overcoming objections, dealer principal, dealership, self improvement, negotiations, sales mastery, BMW, follow up, accountability, auto sales, sales satisfaction, sales manager, sales skills, sales meetings, salesperson, sales content, sales training, fact finding, salespeople, Nashville, Plano Texas, sales process, handling objections, trial closes, success, inspirational, customer service, customer satisfaction, tips, customer greetings, Nissan, business process, customer retention, listening skills, closing, needs analysis, daily training, indirect lending, Internet training, prospecting, demonstration, Ford, identify needs, coaching, planning, Alan Mulally, Ford Motor Company
Manager or Leader: Which Are You? automotive, Indirect lendingCenter for Performance ImprovementMay 5, 2018leadership, automotive sales training, OEM training, OEM fixed operations training, CSI, improve CSI scores, self improvement, SSI, Sales Satisfaction Score, sales meetings, sales manager, service manager training, fixed operations training, dealer fixed operations, dealer principal, retail dealership best pratices, retail dealership newsletter, retail dealership training, training ideas, retail dealership ideas, retail communication, performance improvement, OEM coaching, retail training, OEM
Want to Change the World? Start by Making Your Bed automotive, Indirect lending, 30-2Center for Performance ImprovementApril 28, 2018automotive, Make Your Bed, Want to Change the World
Learning and Leadership: Commitment to a Life of Study automotive, Indirect lendingCenter for Performance ImprovementApril 26, 2018leadership, training ideas, retail dealership ideas
Automotive Dealership Training: 21 Days to Success automotive, healthcare, Indirect lending, 30-2Center for Performance ImprovementApril 17, 2018action plan, attitude, auto sales, automotive sales training, service process, management, daily training, fact finding, sales meetings, salespeople, sales satisfaction, sales process, sales manager, sales mastery, sales training, sales skills, dealer principal, coaching, planning, goals, goal setting, dealership, training ideas, retail training, organizational skills, motivation, OEM training, inspirational, salesperson, sales content, personal growth, work habits, OEM, employee retention, needs analysis, service manager, networking, performance improvement, service advisor, self improvement, telephone training, identify needs, follow up, professional growth, customer satisfaction, professional appearance, SSI, CSI, listening skills, business process, customer service, tips, prospecting, retailers, JD Power, customer retention, BDC, indirect lending, To Do List
Big Thinking Precedes Great Achievement automotive, Indirect lendingCenter for Performance ImprovementMarch 28, 2018automotive sales training, Toyota Motor Sales, Plano Texas, attitude, accountability, sales training, handling objections, sales satisfaction, BMW, business process, BDC, Dearborn, work habits, customer satisfaction, CSI, coaching, customer service, customer greetings, success, overcoming objections, dealership, daily training, JD Power, identify needs, employee retention, OEM training, dealer principal, OEM, Detroit, service manager, follow up, Ford Motor Company, self improvement, professional growth, professional appearance, SSI, sales meetings, sales manager, service process, service advisor, sales skills, retail training, prospecting, retailers, training ideas, presentation, personal growth, performance improvement, organizational skills, sales process, salespeople, customer retention, Nashville
For Elite Athletes, Training and Conditioning is a Daily Event automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 14, 2018attitude, automotive sales training, motorcycle training, handling objections, training ideas, retail training, OEM training, overcoming objections, performance improvement, personal growth, work habits, CSI, customer service, daily training, dealership, employee retention, OEM, self improvement, sales satisfaction, goals, coaching, listening skills, sales process, service manager, service process, sales skills, service advisor, SSI
Who Do You See in the Mirror? automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 7, 2018body language, communication skills, retail communication, selling cars, selling to others, CSI, SSI, customer satisfaction, customer retention, customer greetings, self improvement, automotive sales training, fixed operations training, service and parts training, salesperson, sales process, service advisor training, service manager training, General Manager training, dealer fixed operations, improve CSI scores, retail dealership best pratices, retail dealership training, retail dealership newsletter, retail dealership ideas, OEM fixed operations training, OEM coaching, OEM training, OEM, auto sales, accountability, daily training, sales satisfaction
Listening to Your Team is Critical to Success automotive, healthcare, Indirect lending, 30-2Center for Performance ImprovementFebruary 6, 2018listening skills, automotive sales training, auto sales, SSI, CSI, coaching, sales meetings, salespeople, sales manager, sales mastery, sales training, sales skills, salesperson, sales process, sales satisfaction, sales content, customer service, customer greetings, customer retention, customer satisfaction, OEM, OEM training, service process, employee retention, prospecting, follow up, self improvement
When Your Sales Manager's a Jerk Automotive, Indirect lendingCenter for Performance ImprovementDecember 11, 2017Sales Manager is a Jerk, Auto Dealership Training, Fixed Ops Training, Service Advisor Training, Sales Training, HR Training
"I Already Know How to Sell!" Automotive, Indirect lendingCenter for Performance ImprovementDecember 9, 2017sales training techniques, Automotive Dealership Training, Dealership Training, Service Advisor Training
The Problem With “No Problem” automotive, Indirect lendingCenter for Performance ImprovementDecember 6, 2017CSI, SSI, customer satisfaction, customer service, coaching, customer greetings, closing, customer retention, action plan, accountability, fact finding, overcoming objections, service advisor, service manager, service process, motorcycle training, trial closes, sales content, success, BDC, indirect lending, prospecting, sales process, performance improvement, Ford Motor Company, dealer principal, business process, sales satisfaction, handling objections, professional appearance, automotive sales training, Alan Mulally, auto sales, sales skills, attitude, management, sales training, salespeople, sales mastery, Nashville, daily training, sales meetings, sales manager, salesperson, Dearborn, goals, dealership, Plano Texas, training ideas, goal setting, retail training, BMW, work habits, Ford, self improvement, professional growth, identify needs, greeting, organizational skills, listening skills, networking, OEM training, Internet training, personal growth, telephone training, inspirational, motivation, retailers, write up, negotiations, presentation, demonstration, needs analysis, employee retention, JD Power
Today’s Customers Require a "Shared Control" Process Automotive, Indirect lendingCenter for Performance ImprovementDecember 3, 2017auto lending, Share Control with customer, Automotive Coaching, service process, Automotive Sales Training, Take Control of Customer
Five Fingers to Success automotive, Indirect lendingCenter for Performance ImprovementNovember 17, 2017action plan, auto sales, attitude, sales meetings, automotive sales training, sales satisfaction, sales manager, sales content, salespeople, handling objections, sales mastery, sales skills, management, fact finding, goal setting, dealer principal, daily training, salesperson, sales training, sales process, dealership, training ideas, coaching, planning, goals, retailers, OEM training, inspirational, needs analysis, employee retention, service process, OEM, self improvement, personal growth, success, customer service, customer greetings, write up, customer retention, business process, customer satisfaction, follow up, organizational skills, tools, work habits, professional growth, prospecting, professional appearance, identify needs, indirect lending, tips, listening skills, CSI, SSI, retail training, service manager, service advisor, greeting, negotiations, networking, presentation, overcoming objections, closing, performance improvement, telephone training, Internet training