Lessons from the Geese automotive, Indirect lendingCenter for Performance ImprovementDecember 11, 2018lessons from the geese, power of encouragement, sales process, automotive sales training, CSI, improve CSI scores, professional growth, Sales Satisfaction Score, JD Power, service manager training, service advisor training, OEM training, OEM fixed operations training, OEM, OEM coaching, dealer principal, retail dealership best pratices, retail dealership newsletter, retail dealership ideas, retail dealership training