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Posts in Transparency

Is it Time to Drop the Dealer Doc Fee?

Is it Time to Drop the Dealer Doc Fee?

Transparency, Dealer Doc Fee, 30-2Center for Performance ImprovementAugust 14, 2019dealer money grab, dealer doc fee, dealer documentary fee, automotive transparency, dealer fees, dealer profit

The New World of F&I - Phase Four – Face to Face with the Customer

The New World of F&I - Phase Four – Face to Face with the Customer

Financial Services, TransparencyCenter for Performance ImprovementDecember 13, 2018Dealership CX, Dealership Customer Experience, F&I Transparancy, Dealer Financial Services, Dealer F&I Process, Dealer F&I Training Overview

The New World of F&I – Selling with Integrity

The New World of F&I – Selling with Integrity

Transparency, IntegrityCenter for Performance ImprovementNovember 9, 2018F&I Experience, Customer Experience, F&I, F&I Training, Integrity, F&I product value, dealer financial services advisor, JD Power, JD Power survey