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Featured

Why Don’t the Training Results Last?

Apr 4, 2024

Why Don’t the Training Results Last?

Apr 4, 2024

Apr 4, 2024

Roger Penske is "The Captain"

Mar 30, 2024

Roger Penske is "The Captain"

Mar 30, 2024

Mar 30, 2024

Thirty Years of Performance Improvement with Ted Ings

Mar 23, 2024

Thirty Years of Performance Improvement with Ted Ings

Mar 23, 2024

Mar 23, 2024

Is a 12-Hour Work Day Acceptable?

Mar 21, 2024

Is a 12-Hour Work Day Acceptable?

Mar 21, 2024

Mar 21, 2024

Top 5 Ways to Hire Rockstar Automotive Technicians

Mar 19, 2024

Top 5 Ways to Hire Rockstar Automotive Technicians

Mar 19, 2024

Mar 19, 2024

How F&I and Service Can Help Each Other

Mar 18, 2024

How F&I and Service Can Help Each Other

Mar 18, 2024

Mar 18, 2024

Does Your Dealership Have a Formalized Process?

Mar 17, 2024

Does Your Dealership Have a Formalized Process?

Mar 17, 2024

Mar 17, 2024

The Auto Industry Isn’t About Cars – It’s About Real, Live People

Mar 30, 2023

The Auto Industry Isn’t About Cars – It’s About Real, Live People

Mar 30, 2023

Mar 30, 2023

Where Should You Greet a Service Customer?

Mar 13, 2023

Where Should You Greet a Service Customer?

Mar 13, 2023

Mar 13, 2023

What You Need for a Successful Technology Clinic

Mar 10, 2023

What You Need for a Successful Technology Clinic

Mar 10, 2023

Mar 10, 2023

Show Your Customers Some Love .. the Corporate Love

Feb 14, 2023

Show Your Customers Some Love .. the Corporate Love

Feb 14, 2023

Feb 14, 2023

The Sales Meeting Your Service Department Should Have

Sep 16, 2022

The Sales Meeting Your Service Department Should Have

Sep 16, 2022

Sep 16, 2022

Why Service Managers Should Get Out of the Office and onto The Service Drive

Jul 7, 2022

Why Service Managers Should Get Out of the Office and onto The Service Drive

Jul 7, 2022

Jul 7, 2022

Earn Loyalty with a Sales to Service Handoff

Jun 11, 2022

Earn Loyalty with a Sales to Service Handoff

Jun 11, 2022

Jun 11, 2022

Service Advisor Training: Speed Up the Service but Slow Down the Sale

Apr 23, 2022

Service Advisor Training: Speed Up the Service but Slow Down the Sale

Apr 23, 2022

Apr 23, 2022

Master the Five-Point Walk-Around

Jan 27, 2022

Master the Five-Point Walk-Around

Jan 27, 2022

Jan 27, 2022

Where Are All the Women in Automotive?

Dec 30, 2021

Where Are All the Women in Automotive?

Dec 30, 2021

Dec 30, 2021

Teach Customers to Use Tech

Dec 16, 2021

Teach Customers to Use Tech

Dec 16, 2021

Dec 16, 2021

Start a Conversation about Tires

Jul 20, 2021

Start a Conversation about Tires

Jul 20, 2021

Jul 20, 2021

Five Questions to Ask on a Service Walk-around

May 11, 2021

Five Questions to Ask on a Service Walk-around

May 11, 2021

May 11, 2021

WHY the Service Walk-around is Important (it’s Not ALL About Selling)

Jan 11, 2021

WHY the Service Walk-around is Important (it’s Not ALL About Selling)

Jan 11, 2021

Jan 11, 2021

Thank You for Your Service to Our Country …

Nov 11, 2020

Thank You for Your Service to Our Country …

Nov 11, 2020

Nov 11, 2020

Fred Beans - Secrets of the Obvious

Oct 18, 2020

Fred Beans - Secrets of the Obvious

Oct 18, 2020

Oct 18, 2020

How Galpin Ford Became Legendary

Sep 15, 2020

How Galpin Ford Became Legendary

Sep 15, 2020

Sep 15, 2020

How Idea Adoption Works

May 23, 2020

How Idea Adoption Works

May 23, 2020

May 23, 2020

Tire Inspections: Have You Invited The Customer to Participate?

May 13, 2020

Tire Inspections: Have You Invited The Customer to Participate?

May 13, 2020

May 13, 2020

Value Building Service Strategies

Oct 19, 2019

Value Building Service Strategies

Oct 19, 2019

Oct 19, 2019

Is it Time to Drop the Dealer Doc Fee?

Aug 14, 2019

Is it Time to Drop the Dealer Doc Fee?

Aug 14, 2019

Aug 14, 2019

How to Stay Up-to-Date with Automotive Technology

Aug 6, 2019

How to Stay Up-to-Date with Automotive Technology

Aug 6, 2019

Aug 6, 2019

The Importance of a Service Walk-Around (WITH Your Customer)

Jul 19, 2019

The Importance of a Service Walk-Around (WITH Your Customer)

Jul 19, 2019

Jul 19, 2019

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