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Thirty Years of Performance Improvement with Ted Ings

Thirty Years of Performance Improvement with Ted Ings

Ted Ings, Customer ExperienceCenter for Performance ImprovementMarch 23, 2024automotive sales and leasing, The Plan, Ted Ings and "The Plan", Fette Ford Clifton NJ, Fette Ford

The Research-Obsessed Consumer in Automotive

The Research-Obsessed Consumer in Automotive

Customer Experience, automotive researchCenter for Performance ImprovementJanuary 25, 2019automotive research, dealership research, research obsessed customer, CX, Customer Experience, content marketing

The New World of F&I - Phase Three - A Smooth F&I Office Transition

The New World of F&I - Phase Three - A Smooth F&I Office Transition

F&I handoff, Customer ExperienceCenter for Performance ImprovementDecember 6, 2018JD Power Finance Study, dealership needs assessment, building value in F&I, customer engagement, F&I Training

Throw Out All the Technology!

Throw Out All the Technology!

Technology, Customer ExperienceCenter for Performance ImprovementMay 29, 2018Customer Service, Customer Experience, CX, Dealership Technology