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Earn Loyalty with a Sales to Service Handoff

Earn Loyalty with a Sales to Service Handoff

Loyalty, Sales to Service Handoff, 30-3Center for Performance ImprovementJune 11, 2022customer satisfaction, Service Handoff, Service Department Introduction, Customer-first Mentality, Saving customers money, Customer First, Customers for Life

Service Department Coaching is a Top-Down Process

Service Department Coaching is a Top-Down Process

Service Coaching, CSI, 30-3Center for Performance ImprovementApril 6, 2019dealership service department coaching, service advisor coaching, service csi, dealer process improvement, top down coaching, service department training

The ‘Bait and Switch’ Kills the Sale

The ‘Bait and Switch’ Kills the Sale

Bait and switch, Dealer online advertising, 30-3Center for Performance ImprovementFebruary 24, 2019dealership advertising, auto dealer advertising, deceptive advertising practices, car dealer bait and switch, auto dealer tactics, dealership online listings

Say "Thank You" to Each and Every Customer

Say "Thank You" to Each and Every Customer

Saying Thank You, Customer Loyalty, 30-3Center for Performance ImprovementJanuary 12, 2019customer retention, customer satisfaction, gratitude, dealership gratitude, Autotrader, Auto trader Car Maintenance and Repair Study

How Do You Improve Your Dealership's CSI Survey Ranking?

How Do You Improve Your Dealership's CSI Survey Ranking?

JD Power CSI Ranking, CSI scores, OEM ranking, Fixed First Visit, 30-3Center for Performance ImprovementSeptember 24, 2018service department CSI, JD Power CSI scores, Fit it right the first time, FFV, Fixed First Visit, FFV Fixed First Visit

Price-Based Sales Aren’t as Important as You Think

Price-Based Sales Aren’t as Important as You Think

Price Based Sales, Shopping Experience, 30-3Center for Performance ImprovementApril 1, 2018Edmunds.com, Jessica Caldwell, Don't sell on price, shopping experience

Carl Sewell: Creating Customers for Life

Carl Sewell: Creating Customers for Life

automotive, Carl Sewell, 30-3Center for Performance ImprovementFebruary 27, 2018Customer for Life, SSI

What to Do About Declining Used Car Profits

What to Do About Declining Used Car Profits

used vehicle sales, used vehicle profits, 30-3Center for Performance ImprovementFebruary 25, 2018used vehicle pricing, used vehicle inventory, aged vehicle inventory, Kelly Blue Book, used vehicle sales, National Auto Dealers Association