Earn Loyalty with a Sales to Service Handoff Loyalty, Sales to Service Handoff, 30-3Center for Performance ImprovementJune 11, 2022customer satisfaction, Service Handoff, Service Department Introduction, Customer-first Mentality, Saving customers money, Customer First, Customers for Life 1 Comment
Service Department Coaching is a Top-Down Process Service Coaching, CSI, 30-3Center for Performance ImprovementApril 6, 2019dealership service department coaching, service advisor coaching, service csi, dealer process improvement, top down coaching, service department training 0 Comments
The ‘Bait and Switch’ Kills the Sale Bait and switch, Dealer online advertising, 30-3Center for Performance ImprovementFebruary 24, 2019dealership advertising, auto dealer advertising, deceptive advertising practices, car dealer bait and switch, auto dealer tactics, dealership online listings 0 Comments
Say "Thank You" to Each and Every Customer Saying Thank You, Customer Loyalty, 30-3Center for Performance ImprovementJanuary 12, 2019customer retention, customer satisfaction, gratitude, dealership gratitude, Autotrader, Auto trader Car Maintenance and Repair Study 3 Comments
How Do You Improve Your Dealership's CSI Survey Ranking? JD Power CSI Ranking, CSI scores, OEM ranking, Fixed First Visit, 30-3Center for Performance ImprovementSeptember 24, 2018service department CSI, JD Power CSI scores, Fit it right the first time, FFV, Fixed First Visit, FFV Fixed First Visit 0 Comments
Price-Based Sales Aren’t as Important as You Think Price Based Sales, Shopping Experience, 30-3Center for Performance ImprovementApril 1, 2018Edmunds.com, Jessica Caldwell, Don't sell on price, shopping experience 0 Comments
Carl Sewell: Creating Customers for Life automotive, Carl Sewell, 30-3Center for Performance ImprovementFebruary 27, 2018Customer for Life, SSI 0 Comments
What to Do About Declining Used Car Profits used vehicle sales, used vehicle profits, 30-3Center for Performance ImprovementFebruary 25, 2018used vehicle pricing, used vehicle inventory, aged vehicle inventory, Kelly Blue Book, used vehicle sales, National Auto Dealers Association 1 Comment
