Who Do You See in the Mirror? automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 7, 2018body language, communication skills, retail communication, selling cars, selling to others, CSI, SSI, customer satisfaction, customer retention, customer greetings, self improvement, automotive sales training, fixed operations training, service and parts training, salesperson, sales process, service advisor training, service manager training, General Manager training, dealer fixed operations, improve CSI scores, retail dealership best pratices, retail dealership training, retail dealership newsletter, retail dealership ideas, OEM fixed operations training, OEM coaching, OEM training, OEM, auto sales, accountability, daily training, sales satisfaction
Are Your Customers Prescribed a Solution Prior to the Problem Being Diagnosed? automotive, healthcareCenter for Performance ImprovementDecember 16, 2017OEM training, OEM fixed operations training, dealer principal, dealer fixed operations, retail dealership training, retail dealership newsletter, automotive sales training, accountability, auto sales, sales manager, body language, business process, handling objections, customer satisfaction, needs analysis, identify needs, Prescription Before Diagnosis is Malpractice, training ideas, telephone training, retail dealership ideas, retail dealership best pratices, professional appearance, retail training, retail communication, OEM, employee retention, selling cars, selling to others, leadership, work habits, JD Power, SSI, Sales Satisfaction Score, CSI, improve CSI scores, overcoming objections, Customer Satisfaction Scores
“He's JUSTA Stroker Who Will Waste My Valuable Time” automotive, Indirect lendingCenter for Performance ImprovementMay 2, 2017OEM coaching, OEM training, OEM fixed operations training, automotive sales training, handling objections, CSI, improve CSI scores, self improvement, performance improvement, overcoming objections, excuses, Sales Satisfaction Score, sales meetings, selling to others, sales satisfaction, retail dealership ideas, retail dealership newsletter, retail dealership best pratices, retail dealership training, professional growth, retail communication, retail training, employee retention, training ideas, trial closes, attitude, service process, service manager, OEM, dealer fixed operations, needs analysis, service manager training, work habits, JD Power, listening skills, communication skills, sales manager, salesperson, selling cars, daily training, dealer principal, General Manager training, organizational skills, telephone training, Nashville, leadership, motorcycle training, Toyota Motor Sales, action plan, professional appearance, dealership, service and parts training, service advisor training