Show Your Customers Some Love .. the Corporate Love Valentines Day, 30-2Center for Performance ImprovementFebruary 14, 2023customer satisfaction, Valentines Day, Valentines Day dealership, customer appreciation dealership, car wash voucher dealership, give each customer a valentine, Valentines Day sales ideas, Automotive Valentines Day, Shep Hyken
Where Are All the Women in Automotive? Women in Auto Industry, 30-2Center for Performance ImprovementDecember 30, 2021women in the auto industry, women workforce, women automotive sector, women workforce disparity, catalyst knowledge center, percent of women auto buyers
How Galpin Ford Became Legendary automotive, Galpin Ford, 30-2Center for Performance ImprovementSeptember 15, 2020
Is it Time to Drop the Dealer Doc Fee? Transparency, Dealer Doc Fee, 30-2Center for Performance ImprovementAugust 14, 2019dealer money grab, dealer doc fee, dealer documentary fee, automotive transparency, dealer fees, dealer profit
The Importance of a Service Walk-Around (WITH Your Customer) automotive, OEM coaching, 30-2Center for Performance ImprovementJuly 19, 2019OEM fixed operations training, fixed operations training, dealer fixed operations, retail dealership best pratices, retail dealership newsletter, improve CSI scores, CSI, Customer Satisfaction Scores, retail dealership ideas, dealer principal
How Do You Become a People Expert? Automotive, Indirect lending, 30-2Center for Performance ImprovementMay 3, 2019personality profiling, customer satisfaction, sales training
Communicate Effectively in Service with … Snapchat? Snapchat, Declined Services, Technology, 30-2Center for Performance ImprovementMay 1, 2019service department technology, dealership technology, Snapchat, Social Media Auto Dealerships, service department selling tools, service advisor
‘Customer Satisfaction Surveys Are Dead’ Customer Satisfaction, 30-2Center for Performance ImprovementMarch 29, 2019Customer Satisfaction Survey, automotive dealer survey response rate, CSI validity, dissatisfied customers
LUCK = Labor Under Correct Knowledge Interpersonnel Skills, LUCK, 30-2Center for Performance ImprovementNovember 18, 2018LUCK, Labor Under Correct Knowledge, Business Luck, Interpersonnel Skills, University of Stanford, Top Performers, Gaining Correct Knowledge, CPI Inner Circle Newsletter
An Interview with Ask Patty’s Jody DeVere AskPatty, Women in Automotive, 30-2Center for Performance ImprovementNovember 17, 2018AskPatty Certified, Women Dealerships, Automotive Women, GM Womens Retail Network
How Do You Establish a "Shadowing Process" at Your Dealership? Shadowing and Mentoring, Leadership, 30-2Center for Performance ImprovementOctober 30, 2018Shadowing and Mentoring, Leadership, Mentoring tools for dealerships, auto dealership mentoring and shadowing, Dealership training and mentoring
Changing a Dealership’s Culture To One That Focuses on the Customer Isn’t Easy (But it’s Necessary) Customer Loyalty, 30-2Center for Performance ImprovementOctober 10, 2018customer loyalty, Forbes, Customer Centered Culture, repeat business
Time to Present Your "Evidence Manual" automotive, 30-2Center for Performance ImprovementSeptember 27, 2018Presenting Your Evidence Manual, sales training, retail dealership best practices
“Who made the first phone call during your service visit – you or your service advisor?” CSI Survey, Dealer Service Follow up, 30-2Center for Performance ImprovementJune 20, 2018dealership follow up, Dealer CSI Survey, Telephone skills, make the first call to the customer, dealer service department, Dealer Best Practices
Are Dealership Reviews Old Hat? Dealership Reviews, Online Staff Reviews, 30-2Center for Performance ImprovementJune 3, 2018Automotive Millennials, dealership online reviews, Staff Reviews Automotive, Automotive Dealer Reviews, Car buying journey, Dealership Culture
Want to Change the World? Start by Making Your Bed automotive, Indirect lending, 30-2Center for Performance ImprovementApril 28, 2018automotive, Make Your Bed, Want to Change the World
Help Auto Lenders See the Transaction from the Customer’s Eyes Lender Workshops, Credit Analyst Training, 30-2Center for Performance ImprovementApril 28, 2018Bank and Auto Lender training, credit union training, auto finance training, understanding dealership operations, credit analyst training workshops, dealership finance manager, understanding the dealer principal
Automotive Dealership Training: 21 Days to Success automotive, healthcare, Indirect lending, 30-2Center for Performance ImprovementApril 17, 2018action plan, attitude, auto sales, automotive sales training, service process, management, daily training, fact finding, sales meetings, salespeople, sales satisfaction, sales process, sales manager, sales mastery, sales training, sales skills, dealer principal, coaching, planning, goals, goal setting, dealership, training ideas, retail training, organizational skills, motivation, OEM training, inspirational, salesperson, sales content, personal growth, work habits, OEM, employee retention, needs analysis, service manager, networking, performance improvement, service advisor, self improvement, telephone training, identify needs, follow up, professional growth, customer satisfaction, professional appearance, SSI, CSI, listening skills, business process, customer service, tips, prospecting, retailers, JD Power, customer retention, BDC, indirect lending, To Do List
Can No-Haggle Used Car Pricing Work? No Haggle Pricing, Pre Owned Vehicle Selling, 30-2Center for Performance ImprovementApril 7, 2018CarMax, Negotiation Free Pricing, Used Car Pricing, No Haggle Used Car Pricing, AutoTrader Study
"Sell a lot of Product. And Make a lot of People Happy" automotive, Bob Tasca, 30-2Center for Performance ImprovementFebruary 18, 2018dealership service advisor training, Bob Tasca, You Will Be Satisfied, Tasca Ford, Ford Motor Company, Lincoln Mercury, Lincoln, Fixed Operations Training Detroit Michigan, fixed operations training, improve CSI scores, OEM fixed operations training, retail dealership newsletter