The Importance of a Service Walk-Around (WITH Your Customer) automotive, OEM coaching, 30-2Center for Performance ImprovementJuly 19, 2019OEM fixed operations training, fixed operations training, dealer fixed operations, retail dealership best pratices, retail dealership newsletter, improve CSI scores, CSI, Customer Satisfaction Scores, retail dealership ideas, dealer principal
Are Your Customers Prescribed a Solution Prior to the Problem Being Diagnosed? automotive, healthcareCenter for Performance ImprovementDecember 16, 2017OEM training, OEM fixed operations training, dealer principal, dealer fixed operations, retail dealership training, retail dealership newsletter, automotive sales training, accountability, auto sales, sales manager, body language, business process, handling objections, customer satisfaction, needs analysis, identify needs, Prescription Before Diagnosis is Malpractice, training ideas, telephone training, retail dealership ideas, retail dealership best pratices, professional appearance, retail training, retail communication, OEM, employee retention, selling cars, selling to others, leadership, work habits, JD Power, SSI, Sales Satisfaction Score, CSI, improve CSI scores, overcoming objections, Customer Satisfaction Scores