What Dealers Can Do in a Diminishing Passenger Car Market New car sales, Passenger carsCenter for Performance ImprovementNovember 28, 2018used car sales, new car sales, passenger car sales, customer engagement, customer loyalty
Changing a Dealership’s Culture To One That Focuses on the Customer Isn’t Easy (But it’s Necessary) Customer Loyalty, 30-2Center for Performance ImprovementOctober 10, 2018customer loyalty, Forbes, Customer Centered Culture, repeat business
