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Posts in Customer Satisfaction

‘Customer Satisfaction Surveys Are Dead’

‘Customer Satisfaction Surveys Are Dead’

Customer Satisfaction, 30-2Center for Performance ImprovementMarch 29, 2019Customer Satisfaction Survey, automotive dealer survey response rate, CSI validity, dissatisfied customers

Daily Performance Report Information a Service Advisor Needs to Know

Daily Performance Report Information a Service Advisor Needs to Know

Service Advisor Training, Customer SatisfactionCenter for Performance ImprovementMarch 11, 2019Customer Service, Daily Performance Reports, Service Department Daily Performance Report, CDK Recap Report, CSI training, JD Power CSI Survey

Service Manager Training: Who's on the Front Line?

Service Manager Training: Who's on the Front Line?

Service Manager, Customer Satisfaction, 30-2Center for Performance ImprovementFebruary 8, 2018dealership service advisor, front line service manager, dealership mindset, service department process improvement, service walk around, fixed operations training