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Roger Penske is "The Captain"

Roger Penske is "The Captain"

Roger Penske, fixed operationsCenter for Performance ImprovementMarch 30, 2024Automotive Dealership Training, Roger Penske, Penske Automotive

The Sales Meeting Your Service Department Should Have

The Sales Meeting Your Service Department Should Have

Automotive, fixed operations, 30-1Center for Performance ImprovementSeptember 16, 2022sales meetings, dealership service meetings, technicians productivity, service manager training, dealership performance review

Fred Beans - Secrets of the Obvious

Fred Beans - Secrets of the Obvious

automotive, fixed operationsCenter for Performance ImprovementOctober 18, 2020Fred Beans, Fred Beans Everything Automotive, Automotive Dealership Training

Every Customer Wants This Answer

Every Customer Wants This Answer

Automotive, fixed operationsCenter for Performance ImprovementMarch 8, 2019presentation skills training, automotive dealership training, dealership training, Features and Benefits, features and benefits

Can Dealerships Capitalize on Starbucks Mentality?

Can Dealerships Capitalize on Starbucks Mentality?

automotive, fixed operations, 30-1Center for Performance ImprovementOctober 25, 2018Starbucks, fixed operations training, service process

Fixed Operations Training: Recalls Are an Opportunity, Not an Interruption

Fixed Operations Training: Recalls Are an Opportunity, Not an Interruption

recalls, vehicle recalls, fixed operationsCenter for Performance ImprovementMay 10, 2018Service Department Recalls, Service Department Selling Skills, Service Advisor Training, Dealer CSI Training, Recall Opportunities

Doing More Than You're Paid To Do

Doing More Than You're Paid To Do

automotive, fixed operations, 30-2Center for Performance ImprovementFebruary 7, 2018sales process

Keeping Service Commitments is Vital to Success

Keeping Service Commitments is Vital to Success