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Posts tagged Customer Satisfaction

The CSI Scores in my Service Department are Dropping!

The CSI Scores in my Service Department are Dropping!

Customer Experience, Customer Satisfaction, CSI SurveyCenter for Performance ImprovementApril 14, 2022CSI Survey, Customer Satisfaction, Customer Experience, Fixed Ops, Service Dept.

It’s the Little Things that Determine Customer Satisfaction - by Ted Ings

It’s the Little Things that Determine Customer Satisfaction - by Ted Ings

Customer Satisfaction, Customer ExperienceCenter for Performance ImprovementMarch 17, 2022CX, Customer Satisfaction, Customer Experience, Dealership, Little Things

Why a New Owner Vehicle Technology Clinic Is Important to Your Customers

Why a New Owner Vehicle Technology Clinic Is Important to Your Customers

Vehicle Technology, Technology ClinicCenter for Performance ImprovementOctober 3, 2018New Vehicle Technology Clinic, Customer Experience, Customer Loyalty, Customer Satisfaction, Automotive Technology