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Posts tagged Customer Experience

The CSI Scores in my Service Department are Dropping!

The CSI Scores in my Service Department are Dropping!

Customer Experience, Customer Satisfaction, CSI SurveyCenter for Performance ImprovementApril 14, 2022CSI Survey, Customer Satisfaction, Customer Experience, Fixed Ops, Service Dept.

It’s the Little Things that Determine Customer Satisfaction - by Ted Ings

It’s the Little Things that Determine Customer Satisfaction - by Ted Ings

Customer Satisfaction, Customer ExperienceCenter for Performance ImprovementMarch 17, 2022CX, Customer Satisfaction, Customer Experience, Dealership, Little Things

How to Manage a Service BDC - Part 1

How to Manage a Service BDC - Part 1

Service BDC, OEM Service RetentionCenter for Performance ImprovementDecember 19, 2019Service Department BDC, Service Business Development Center, OEM Service Retention, Customer Experience, Service BDC Manager

Advanced Driver Assistance Systems (ADAS) are here. Is Your Service Department Ready?

Advanced Driver Assistance Systems (ADAS) are here. Is Your Service Department Ready?

ADAS, Advanced Driver Assist, Fixed OpsCenter for Performance ImprovementJanuary 7, 2019ADAS, Advanced Driver Assistance Systems (ADAS), Fixed Ops, Service Advisor Training, Fixed Operations, Customer Experience

Why a New Owner Vehicle Technology Clinic Is Important to Your Customers

Why a New Owner Vehicle Technology Clinic Is Important to Your Customers

Vehicle Technology, Technology ClinicCenter for Performance ImprovementOctober 3, 2018New Vehicle Technology Clinic, Customer Experience, Customer Loyalty, Customer Satisfaction, Automotive Technology