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Posts tagged customer experience

Why Service Managers Should Get Out of the Office and onto The Service Drive

Why Service Managers Should Get Out of the Office and onto The Service Drive

Service Manager, Fixed OperationsCenter for Performance ImprovementJuly 7, 2022Service Manager on the drive, Service Drive Manager, customer experience

Teaching Service Advisors to Ask for a Pre-Approval

Teaching Service Advisors to Ask for a Pre-Approval

Service Advisors, Status UpdateCenter for Performance ImprovementOctober 12, 2018service advisor, status update, service department selling skills, customer experience, auto repair

Only 1 Point of View Really Counts

Only 1 Point of View Really Counts

automotiveCenter for Performance ImprovementAugust 3, 2017customer experience, customer satisfaction, customer's point of view