Tip of the Day - Why Service Advisors Shouldn't Diagnose

 

It’s hard for advisors not to perform vehicle diagnosis on the service drive. You may think you know the answer to the owner’s concern.

Why should you wait for the car to go through the shop when you can analyze it on the spot?

Watch the short video

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Tip of the Day, Service Advisors DiagnoseCenter for Performance ImprovementTip of the Day, Fixed Ops, Service Advisors Diagnose