Teaching Service Advisors to Ask for a Pre-Approval Service Advisors, Status UpdateCenter for Performance ImprovementOctober 12, 2018service advisor, status update, service department selling skills, customer experience, auto repair
The Power of First Impressions automotive, healthcare, Indirect lending, 30-1Center for Performance ImprovementOctober 11, 2018SSI, CSI, salespeople, attitude, action plan, auto sales, automotive sales training, management, daily training, sales meetings, sales mastery, self improvement, success, service process, sales skills, sales content, sales satisfaction, service advisor, service manager, coaching, customer service, customer retention, customer greetings, customer satisfaction, dealership, dealer principal, identify needs, handling objections, sales manager, sales training, salesperson, sales process, business process, personal growth, tips, prospecting, tools, needs analysis, buyers, training ideas, motivation, work habits, professional growth, employee retention, overcoming objections, JD Power, telephone training, OEM, OEM training, performance improvement, inspirational, listening skills, write up, retail training, retailers, greeting, planning, organizational skills
Changing a Dealership’s Culture To One That Focuses on the Customer Isn’t Easy (But it’s Necessary) Customer Loyalty, 30-2Center for Performance ImprovementOctober 10, 2018customer loyalty, Forbes, Customer Centered Culture, repeat business
How Does Privacy Apply to Automotive Dealers? Dealership Privacy Policy, Auto Customer PrivacyCenter for Performance ImprovementOctober 8, 2018Mark Zuckerberg, Facebook privacy, Automaker privacy policy, digital privacy, dealership privacy, customer information automotive, automotive customer data, dealership customer data, storing dealership customer data
Does the Auto Industry Induce Divorce? Auto Industry Divorce, Dealership DivorceCenter for Performance ImprovementOctober 8, 2018Auto Industry Divorce, Dealership Divorce Rate, Personal Relationships
How will Blockchain Technology Benefit Automotive Dealers? Blockchain Automotive, Bitcoin AutomotiveCenter for Performance ImprovementOctober 6, 2018automotive supply chain, blockchain auto finance, blockchain automotive retail, blockchain brand experience, blockchain replacement parts and warranty
Three Ways to Improve Sales in the F&I Office F&I, Finance Product SalesCenter for Performance ImprovementOctober 6, 2018F&I Manager Training, F&I Advisor, F&I Product Sales, F&I Training
Digital Presence is a Key Detail in a Dealership’s Marketing Strategy Automotive, Digital Marketing, 30-1Center for Performance ImprovementOctober 3, 2018fixed operations, dealership service department competition, Jiffy Lube, Dealership Service Retention
New Research Measures Emotions During the Automotive Purchase Process Emotions in car buyingCenter for Performance ImprovementSeptember 29, 2018Auto Buying Habits, Emotions in car buying process, Car buying is emotional, Playing emotions, Salesperson credibility, Auto Sales Credibility, dealership referral business
Time to Present Your "Evidence Manual" automotive, 30-2Center for Performance ImprovementSeptember 27, 2018Presenting Your Evidence Manual, sales training, retail dealership best practices
Are Your Salespeople Sharing Stories? science of storytelling, automotive salesCenter for Performance ImprovementSeptember 24, 2018dealership service advisor training, Dealership Sales Process Training, service walk, service walk around, service selling
How Do You Improve Your Dealership's CSI Survey Ranking? JD Power CSI Ranking, CSI scores, OEM ranking, Fixed First Visit, 30-3Center for Performance ImprovementSeptember 24, 2018service department CSI, JD Power CSI scores, Fit it right the first time, FFV, Fixed First Visit, FFV Fixed First Visit
Is Your Dealership’s SEO Holding You Back? Automotive, Digital Marketing, 30-1Center for Performance ImprovementSeptember 23, 2018SEO, Digital Marketing, Automotive training, Dealer Best Practices
What’s More Important: Dealership Sales Targets or CSI? automotive sales targets, dealership CSICenter for Performance ImprovementSeptember 23, 2018Dealer CSI training, Dealership sales targets, auto sales targets, service absorption, dealer service absorption, dealer measurements, dealership metrics, dealer absorption rate, how much does an auto salesperson earn, how much does a car salesman make
Professional Improvement will Help Boost Your Mind Newsletter, Best PracticesCenter for Performance ImprovementSeptember 19, 2018automotive newsletter, auto dealer best practices newsletter, dealership newsletter, fixed operations newsletter, F&I newsletter, Automotive performance improvement, automotive dealer training
Lender Workshops: “Understanding Dealership Operations” automotive, Indirect lendingCenter for Performance ImprovementSeptember 18, 2018auto finance training, credit union training, understanding dealership operations, field team training, credit analyst training workshops
Automotive Service Quality CSI Impacted by "No Fault Found" Fixed Ops Training, No Fault Found, Dealership CSICenter for Performance ImprovementSeptember 17, 2018Dealership CSI, No Fault Found, Technician Daignosis, Dealership Fixed Operations, JD Power, JD Power CSI
Fixed Operations and Training: Key to Growth automotive, OEM coachingCenter for Performance ImprovementSeptember 4, 2018fixed operations training, OEM fixed operations training, OEM training, automotive sales training, dealer fixed operations, retail dealership best pratices, retail dealership newsletter, retail dealership best practices, dealership fixed operations training, automotive dealership training, Detroit, Plano Texas, fixed operations training Plano Texas, Fixed Operations Training Detroit Michigan, Fixed Operations Training Los Angeles California, dealer principal, service manager training, service advisor, dealership service advisor training, service advisor training, service and parts training
You’re Selling Preventative Maintenance Wrong! Preventative Maintenance, Fixed operationsCenter for Performance ImprovementAugust 31, 2018selling preventative maintenance, service writer selling skills, service advisor selling tools, fixed ops, Fixed Operations Training
Why You Should Recruit Female Auto Techs – and How to Make it Happen Hiring Female Technicians, Retain Female TechniciansCenter for Performance ImprovementAugust 16, 2018female automotive technicians, Hiring Automotive Technicians, Retain Auto Techncians