Why an Ultra-Express Oil Change is a Bad Idea Ultra Express Oil Change, Quick ServiceCenter for Performance ImprovementAugust 8, 2018Express Oil Change, Multi Point Inspection
Service Marketing Done Right with Facebook Ads Social Media, Service MarketingCenter for Performance ImprovementJuly 10, 2018Facebook Marketing, Social Media Auto Dealerships, Service Marketing, Digital Marketing, Online service marketing
The Best 4th of July Auto Sales Marketing Strategies 4th of July, Customer AppreciationCenter for Performance ImprovementJune 24, 20184th of July, Independence Day, Customer Appreciation, 4th of July dealership marketing, Independence Day dealership marketing
Is Full Synthetic Motor Oil Worth it? 6 Tips for Overcoming Myths (and Objections) Full Synthetic Motor OilCenter for Performance ImprovementJune 21, 2018full synthetic oil change, full synthetic oil myths, full synthetic oil objections, selling full synthetic oil, full synthetic oil near me, 5W30 synthetic oil, Ow20 Synthetic oil selling skills
“Who made the first phone call during your service visit – you or your service advisor?” CSI Survey, Dealer Service Follow up, 30-2Center for Performance ImprovementJune 20, 2018dealership follow up, Dealer CSI Survey, Telephone skills, make the first call to the customer, dealer service department, Dealer Best Practices
Bitcoin in the Automotive Industry Auto Finance, Bitcoin, 30-1Center for Performance ImprovementJune 19, 2018cryptocurrency car dealers, bitcoin, currency, Bitcoin car purchasing
How to Use the Dreaded "Check Engine Light" as a Selling Tool Check Engine Light, Service AdvisorCenter for Performance ImprovementJune 18, 2018service engine soon light, Check Engine Light, diagnostic trouble code, engine light, service advisor selling, what does the check engine light mean?
Deal with Idle Parts Inventory Idle Parts, Parts InventoryCenter for Performance ImprovementJune 18, 2018auto parts inventory management, idle parts, idle parts inventory, dealership idle parts, dealership parts inventory management, NADPE, North American Dealer Parts Exchange
Use Local Search Keywords to Spruce Up Your Dealership Marketing Keyword content, dealership contentCenter for Performance ImprovementJune 18, 2018dealership content strategy, dealership SEO, dealership keywords, dealership local keywords, dealership training near me
How to Deal with a Lowball Offer Sales Negotiation, Lowball offerCenter for Performance ImprovementJune 14, 2018Auto Sales negotiation, Lowball offer, sales training, build value, sales process
Could the Service Tour Be Done Best by the F&I Advisor? Service Tour, Service WalkCenter for Performance ImprovementJune 14, 2018Finance Manager, Service Department Tour, customer satisfaction, new car delivery, financial services, F&I Manager Training
The Women in Automotive Conference is Coming up! Women in Automotive, Women in Auto ConferenceCenter for Performance ImprovementJune 12, 2018women in the auto industry, women in automotive, women in dealerships, automotive trends, selling to women, Women in Auto Conference, Christy Roman, Women in Auto Conference June 2018
Are Dealership Reviews Old Hat? Dealership Reviews, Online Staff Reviews, 30-2Center for Performance ImprovementJune 3, 2018Automotive Millennials, dealership online reviews, Staff Reviews Automotive, Automotive Dealer Reviews, Car buying journey, Dealership Culture
What If I Train Them – and They Leave? automotive, Indirect lendingCenter for Performance ImprovementMay 31, 2018SSI, CSI, JD Power, training ideas, tools, telephone training, Toyota Motor Sales, Detroit, automotive sales training, attitude, retail training, motorcycle training, action plan, work habits, write up, networking, personal growth, professional growth, management, leadership, motivation, employee retention, OEM, OEM training, organizational skills, goals, goal setting, retailers, presentation, greeting, professional appearance, performance improvement, service manager, service process, service advisor, overcoming objections, dealer principal, dealership, self improvement, negotiations, sales mastery, BMW, follow up, accountability, auto sales, sales satisfaction, sales manager, sales skills, sales meetings, salesperson, sales content, sales training, fact finding, salespeople, Nashville, Plano Texas, sales process, handling objections, trial closes, success, inspirational, customer service, customer satisfaction, tips, customer greetings, Nissan, business process, customer retention, listening skills, closing, needs analysis, daily training, indirect lending, Internet training, prospecting, demonstration, Ford, identify needs, coaching, planning, Alan Mulally, Ford Motor Company
Throw Out All the Technology! Technology, Customer ExperienceCenter for Performance ImprovementMay 29, 2018Customer Service, Customer Experience, CX, Dealership Technology
Gas Prices are Rising – Are Your Customers’ Cars Ready? Service Department, Gas PricesCenter for Performance ImprovementMay 22, 2018gas prices, gasoline prices, full synthetic oil change, Memorial Day travel, gas prices Memorial Day, Tire pressure, Air filter, Check Engine Light
“It’s Too Expensive to Wash Every Car” Wash Every Car, Dealership Car WashCenter for Performance ImprovementMay 16, 2018Dealership Car Wash, Wash every car, Wash every service car, Too expensive to wash every car, dirty service cars, automatic car wash
Service Advisor Training: How to Deal with Declined Services Declined Services, service advisor trainingCenter for Performance ImprovementMay 14, 2018vehicle maintenance, declined services, selling declined services, service advisor selling, BDC, service follow-up
Foster Good Lender Relationships in the F&I Office F&I, Lender RelationshipCenter for Performance ImprovementMay 10, 2018F&I Bank Relationships, F&I Manager Relationship, Credit Union Relationship, Vendor Relationship
Fixed Operations Training: Recalls Are an Opportunity, Not an Interruption recalls, vehicle recalls, fixed operationsCenter for Performance ImprovementMay 10, 2018Service Department Recalls, Service Department Selling Skills, Service Advisor Training, Dealer CSI Training, Recall Opportunities