A Lesson from the VW Diesel Graveyard VW Dieselgate, Volkswagen DieselCenter for Performance ImprovementApril 5, 2018actions have consequences, VW settlement, VW emissions, VW culture
Become a Social Media Champion with Facebook Live Facebook Live, Social MediaCenter for Performance ImprovementApril 4, 2018Facebook Live, Facebook feed, Auto Dealer Facebook Live, dealership Live stream, Live streaming dealership, social media tools dealers, Anthony Santangelo, Rebecca Chernek
Getting High-Tech is Just a Tweak, Not an Overhaul dealership technology, dealership connectivityCenter for Performance ImprovementApril 3, 2018Ralph Paglia, Automotive Digital Marketing, Apple CarPlay, Andriod Auto, Dealership Wi-Fi Hotspots, dealership workstations, dealership connectivity, dealership bandwidth, dealership blocks Internet
Walmart is Selling Cars…Who Does It Better? Walmart is selling carsCenter for Performance ImprovementApril 2, 2018Walmart, Costco selling cars, Walmart selling cars, CarSaver, Walmart Carsaver, Ted Ings, automotive customer experience, Ted Ings customer experience expert
Price-Based Sales Aren’t as Important as You Think Price Based Sales, Shopping Experience, 30-3Center for Performance ImprovementApril 1, 2018Edmunds.com, Jessica Caldwell, Don't sell on price, shopping experience
Negotiation-Free Pricing Done Well In Lexus Plus Lexus Plus, Negotiation Free Pricing, 30-1Center for Performance ImprovementMarch 31, 2018Lexus Plus, Haggle Free Pricing, No Haggle Pricing Strategy, Negotiation Free Pricing, One Price selling, Hard nosed sales tactics, Lexus Associates, Automotive Innovation
Doing More with a Service Contract extended service contract, extended service plansCenter for Performance ImprovementMarch 29, 2018dealership service contract, selling service contracts, service contract training, extended service agreement training, extended service agreement
Big Thinking Precedes Great Achievement automotive, Indirect lendingCenter for Performance ImprovementMarch 28, 2018automotive sales training, Toyota Motor Sales, Plano Texas, attitude, accountability, sales training, handling objections, sales satisfaction, BMW, business process, BDC, Dearborn, work habits, customer satisfaction, CSI, coaching, customer service, customer greetings, success, overcoming objections, dealership, daily training, JD Power, identify needs, employee retention, OEM training, dealer principal, OEM, Detroit, service manager, follow up, Ford Motor Company, self improvement, professional growth, professional appearance, SSI, sales meetings, sales manager, service process, service advisor, sales skills, retail training, prospecting, retailers, training ideas, presentation, personal growth, performance improvement, organizational skills, sales process, salespeople, customer retention, Nashville
Dealing with Daily Rejection in Service Service Advisor Training, dealing with rejectionCenter for Performance ImprovementMarch 28, 2018dealing with rejection in the service drive, Service Writer rejection, service advisor productivity, service advisor performance
Ralph Paglia: Allow the Customer to Select the Communication Channel Ralph Paglia, Dealership TextingCenter for Performance ImprovementMarch 27, 2018customer communication preferences, Automotive Digital Marketing, ADM Ralph Paglia, Ralph Paglia, automotive digital communication, service department texting, service advisor texting
Consistent Processes Now Reward You Later Multi Point Inspections, Service Writer TrainingCenter for Performance ImprovementMarch 24, 2018Service Advisor Training, Dealer MPI Inspections, service department coaching, Consistent service process
Car Rentals Step Up Every Aspect of the Dealership car rentals, dealership car rentalCenter for Performance ImprovementMarch 23, 2018customer satisfaction, car rentals, dealership rental, dealer loaner car, dealer loaner cars, auto rental best practices, Enterprise Rental, aging inventory
Self-Driving Cars Are a Non-Starter for Most Americans Autonomous Cars, Self driving carsCenter for Performance ImprovementMarch 19, 2018self driving cars, Autonomous vehicles, Tesla self driving, Uber self driving, autonomous technology, autonomous auto industry
F&I Rapport-Building Strategies automotive, finance managersCenter for Performance ImprovementMarch 17, 2018finance manager training, financial services, auto finance training, finance manager early intervention, transparency in f&i
Physiology Demands a Better Experience Women in Automotive, Katie MaresCenter for Performance ImprovementMarch 14, 2018selling to women, customer experience automotive, automotive customer experience, automotive service interactions, limbic part of brain, physiology in selling, automotive branding, automotive brand experience
Chasing the Top Sales Record? I Don’t Think So Ali Reda, Joe Girard, vehicle sales recordCenter for Performance ImprovementMarch 13, 2018Les Stanford Chevrolet Cadillac, Joe Girard, 1530 new vehicles sold, all time sales record, auto sales record
Service Advisor Training: Did You Ask for the Sale? Service Walk, Ask for the SaleCenter for Performance ImprovementMarch 12, 2018service advisor selling, interactive service walk, service walkaround, selling recommended service, service customer objections, overcoming objections, fear of sales rejection, recommended services, how to ask for the sale
OEMs Should Take After-Sales Service More Seriously Aftersales Service, Service DepartmentCenter for Performance ImprovementMarch 11, 2018Fixed Ops, Service Walk, OEM, dealer gross profit, fixed ops profit, fixed ops customers, dealership service customers, money in fixed ops
Fire Your F&I Manager! Automotive, Auto Finance, 30-1Center for Performance ImprovementMarch 5, 2018Fire Your F&I Manager, Finance Advisor, Finance Manager, Dealership Finance Training, Auto Dealership Finance Training
Service Writer Training: Cut Your Profits by Pre-Qualifying Service Customers Pre-Qualifying Customers, Selling Service, Service AdvisorCenter for Performance ImprovementMarch 5, 2018service department, asking for the sale in service, pre-qualifying service customers, service advisor selling skills, auto service scenarios, JD Power CSI scores, Service Manager Tips, Service Advisor Tips