Carl Sewell: Creating Customers for Life automotive, Carl Sewell, 30-3Center for Performance ImprovementFebruary 27, 2018Customer for Life, SSI
What to Do About Declining Used Car Profits used vehicle sales, used vehicle profits, 30-3Center for Performance ImprovementFebruary 25, 2018used vehicle pricing, used vehicle inventory, aged vehicle inventory, Kelly Blue Book, used vehicle sales, National Auto Dealers Association
"Sell a lot of Product. And Make a lot of People Happy" automotive, Bob Tasca, 30-2Center for Performance ImprovementFebruary 18, 2018dealership service advisor training, Bob Tasca, You Will Be Satisfied, Tasca Ford, Ford Motor Company, Lincoln Mercury, Lincoln, Fixed Operations Training Detroit Michigan, fixed operations training, improve CSI scores, OEM fixed operations training, retail dealership newsletter
For Elite Athletes, Training and Conditioning is a Daily Event automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 14, 2018attitude, automotive sales training, motorcycle training, handling objections, training ideas, retail training, OEM training, overcoming objections, performance improvement, personal growth, work habits, CSI, customer service, daily training, dealership, employee retention, OEM, self improvement, sales satisfaction, goals, coaching, listening skills, sales process, service manager, service process, sales skills, service advisor, SSI
Why Working Hard Doesn’t Always Pay Off Service Advisors, Service Department, 30-2Center for Performance ImprovementFebruary 14, 2018dealer time management, Fixed operations, Service Advisor Job Description
Service Manager Training: Who's on the Front Line? Service Manager, Customer Satisfaction, 30-2Center for Performance ImprovementFebruary 8, 2018dealership service advisor, front line service manager, dealership mindset, service department process improvement, service walk around, fixed operations training
Can You Be Hacked? credit breach, Auto Dealer Hacking, Dealer Security, 30-2Center for Performance ImprovementFebruary 7, 2018Equifax Breacah, Equifax Attack, Auto Dealer Hacking, DMS system hack, Email hacking, Auto Dealership sensitive information, Secure information auto dealer, Dealership vulnerability, Dealership Security, cyber security, cyber fraud, cyber crime
Doing More Than You're Paid To Do automotive, fixed operations, 30-2Center for Performance ImprovementFebruary 7, 2018sales process
Who Do You See in the Mirror? automotive, Indirect lending, 30-2Center for Performance ImprovementFebruary 7, 2018body language, communication skills, retail communication, selling cars, selling to others, CSI, SSI, customer satisfaction, customer retention, customer greetings, self improvement, automotive sales training, fixed operations training, service and parts training, salesperson, sales process, service advisor training, service manager training, General Manager training, dealer fixed operations, improve CSI scores, retail dealership best pratices, retail dealership training, retail dealership newsletter, retail dealership ideas, OEM fixed operations training, OEM coaching, OEM training, OEM, auto sales, accountability, daily training, sales satisfaction
Listening to Your Team is Critical to Success automotive, healthcare, Indirect lending, 30-2Center for Performance ImprovementFebruary 6, 2018listening skills, automotive sales training, auto sales, SSI, CSI, coaching, sales meetings, salespeople, sales manager, sales mastery, sales training, sales skills, salesperson, sales process, sales satisfaction, sales content, customer service, customer greetings, customer retention, customer satisfaction, OEM, OEM training, service process, employee retention, prospecting, follow up, self improvement
How Quality-Control and Communication Can Cure H.A. Syndrome Quality Control, Communication, 30-2Center for Performance ImprovementFebruary 1, 2018service department, quality control dealership, communication in service department, Heightened Awareness, Noise in car
"One of Our Hallmarks is That All Our Employees Are Trained to be Your Guide" automotive, healthcare, 30-2Center for Performance ImprovementFebruary 1, 2018action plan, attitude, auto sales, automotive sales training, sales meetings, salespeople, handling objections, sales satisfaction, sales process, sales manager, sales content, sales mastery, sales training, salesperson, daily training, dealer principal, coaching, training ideas, sales skills, fact finding, goals, planning, organizational skills, management, dealership, retailers, OEM training, needs analysis, personal growth, motivation, employee retention, service process, self improvement, retail training, demonstration, service advisor, OEM, networking, greeting, service manager, performance improvement, buyers, success, business process, customer service, customer retention, customer greetings, customer satisfaction
Dealer Develops Vehicle Subscription Model as Third Option to Drive Automotive, Vehicle Subscription, 30-1Center for Performance ImprovementJanuary 29, 2018vehicle subscription service, DriveGermain.com, DriveClutch.com, Clutch Technologies, Germain Auto Group, Automotive Innovation, Automotive app
Can Tom Brady Do It Again? Automotive, 30-1Center for Performance ImprovementJanuary 22, 2018Tom Brady, Football selling analogy, Winning the game, First Half Second Half, Body Language, overcoming obstacles, winning
Save $50k Per Year by Holding onto One Good Employee Automotive, NADA Workforce Study, 30-1Center for Performance ImprovementJanuary 21, 2018NADA Workforce Study, Automotive staffing, Dealership turnover, Dealership training
Canada’s Interest Rate Hike Makes Credit Unions More Appealing to Dealers Automotive, Credit Unions, 30-1Center for Performance ImprovementJanuary 18, 2018CU Direct Lending, CUDL, credit union auto lending, Bank of Canada, Automotive dealership credit union training
When the Children Come Along ... Automotive, 30-1Center for Performance ImprovementJanuary 17, 2018Children Auto Dealership, Child Play Area at Dealership, Unruly children at dealership, Children's Play Area Dealership
Prime is Where Prospects Are, Not Subprime Automotive, sub prime, 30-1Center for Performance ImprovementJanuary 15, 2018online lead generation, Digital Marketing, automotive credit, auto finance, bad credit, sub prime financincg
The Impact of Financial Services on Retention Automotive, Financial Services, 30-1Center for Performance ImprovementJanuary 6, 2018financial services, F&I Training, Auto Dealership Training, Automotive Sales Training, Automotive Retention Training, automotive dealership training process
The Writing on the Wall Automotive, 30-1Center for Performance ImprovementJanuary 5, 2018body language, Modern Sales Process, Dealership Sales Training, Automotive Sales Training, Guest Log, Closing Ratio